Jay is top notch, very personable, and was able to repair my laptop in a timely manner. I highly recommend his services.

Professional and knowledgeable...my computer had been down for months. Jay touched it and it worked!

Jay is a very professional technician. He came to my house and repaired all the issues attached to my computer. I recommend him highly

He was very professional. Drove from Manhattan to see me and resolve my hacking issue. I highly recommend his services. Jay is a consumate professional, warm, friendly, and above all, extremely knowledgeable.

nice person and help me solve all the problem

Professional, thorough, and explained things well in layman's terms. I highly recommend his services to anyone needing computer help

Jay is very personable and easy to work with. Better than your average computer shop looking to empty your pockets. I would recommend Jay to anyone in need of computer repair/upgrade.

Jay was professional and knowledgeable, helped me get some insight into a tough technical problem.

Nice guy, experienced. Traveled quite a ways to get to me. Spent a great deal of time to recover my files. Highly recommend

Wonderful experience, exceptional. I highly recommend him for any non-technie like myself.

Mr. Shapiro upgraded the Ram on my laptop, same day service cant really beat that. Now my laptop runs like Husain Bolt all thanks to Mr.Shapiro..

Excellent professional and communication skills, honest and responsible. He returned my call immediately even I call after hours and give me an appointment next day. Resolved a problem with my lap top in a few minutes. Highly recommended.

He knows what he is doing. Patience is definitely one of his traits. I highly recommend him for any technical issues you may have

Great service. Thanks

Had a wonderful experience with Jay! Very knowledgeable about computers and very patient - answered all my questions and explained how to do things on my own. So convenient that he comes to your home. Highly recommend!

I have relied on Jay Shapiro for the past ten years. He has always been responsive, reliable, and fixes the problem at hand.

If there were more stars to give I would give them. Great experience!

Came over and gave us an honest estimate. We ordered what was needed and he was here to install it expeditiously. I highly recommend his services

Above and beyond! Server crashes right before Christmas vacation! As soon as I returned, had to find a replacement. Found Jay's number online. Called his service. He called me back within 15 minutes! Recovered ALL my information! Replaced my defective hard drive with an SSD and reinstalled the operating system. Even helped me networking. He is the best! Having him replace my hard drive in another computer next week. Highly recommended. Any small business owner should have Jay in his corner!

I had the distinct pleasure of hiring Jay and his team to come in and handle data recovery and operating system formatting for a company I was working with. He and his team were very professional and didn’t nickel and dime us with honest estimates. I highly recommend him and would hire him and his team again.

Great service

I have know Jay for several years and he has always come through for me even on weekends. Myself being non-technical Jay has been able to solve any computer-related problem I have encountered. I highly recommend him

I haver been fortunate enough to come across Jay Shapiro several years ago. He is exceedingly knowledgeable about all aspects of computer operation and maintenance as well being up to date on all current programs and apps. He keeps my computers functioning smoothly and I highly recommend him

He came to my place and did an excellent job. He was able to diagnose the hardware problem expeditiously. Highly recommend

Jay Shapiro has just finished fixing my computer expertly and painlessly. I am most impressed with his expertise and efficiency. I would recommend him to anyone needing computer assistance!

Responsive, saved my life. I highly recommend him. I will use him in the future.

Jay has worked on my rather complicated computer set-up for several months now, and I cannot recommend him highly enough. He has a broad knowledge base which allows him to be innovative in approaching problems from several different directions. One of the things which has impressed (and helped) me most is his ability to discreetly educate the client about the problem, its probable cause, the remedy - and what to do to avoid it if at all possible in the future. I am amazed to find that I typically find myself feeling more competent after Jay has done his work! All of these qualities, along with a good sense of humor and a generally positive disposition, make working with him a pleasure, as well as being extremely productive.

Jay did a good job setting up the WiFi mesh. Everything went very smoothly and it's running well.

I have worked with Jay Shapiro for over 7 years. I find his work to be excellent and reliable. I would highly recommend him to anyone. He is familiar with 'old-school' technology as well as the latest gadgets.

Jay was terrific to work with. He was persistent in his efforts to solve my problems. Was ultimately successful. Highly recommend

Very happy that I found Jay! I was stuck in Paradox hell. No one else knew how to convert our old Paradox files into Microsoft--friendly documents. After some problem solving, Jay was able to take care of it expeditiously. I am relieved -- and very satisfied. Now, I plan on using Jay for more of our small business office needs. You will be pleased with his attention, work ethic and results.

Good guy and all business. Very knowledgeable!

Very good and patient. Kept me updated on his progress. Highly recommend him. Most professional

Excellent service. Highly recommend. Got me out of a pinch. Will call him for future needs

The hard drive on mac crashed, Jay was able to quickly and thoroughly evaluate the problem, recover all of my information, and save me a lot of money from having to get a new computer. I would highly recommend his services.

I had a PC screen issue that I went to Jay for. After assessing the damage, he gave me a great explanation of the issue and the steps (including a timeline) needed to fix it. I would definitely recommend Jay for any person's computer needs!

Jay Shapiro came to my rescue, when I had last minute problems with a very important Power Point presentation. It was a Saturday night, and time was running out. Luckily, I had kept an ad for Jay’s company. I called him, and although he didn’t know me, he came that very evening to help out. He made some adjustments in my computer, and then taught me how to use Power Point to get the results I needed. Jay is very knowledgeable, and he will work hard to fix any problems you have with your computer. He is also a pleasure to talk to. Jay really saved the day for me, and I highly recommend his services.

Amazing service. Had a lot of viruses. Quite efficient and knowledgeable. Highly recommend

Got my laptop fixed in under 2 days. Lower cost than quoted by Apple Care and shorter turnaround time.

Jay was extremely helpful in repairing a cable connecting to my hard drive and charged a fair price. Will certainly return to him for future issues.

Jay helped me set up my new printer. He was very detailed about all the features being set up correctly and gave me a tutorial as well. I am absolutely 100% satisfied and highly recommend Jay for any technical support issues. And he is a super nice guy!

wonderful, he will be back k!

Honest and reliable. I was hacked and he was here early the next day. I highly recommend him

Had a disaster on my pc - the screen kept closing down, couldn't get in, everything was lost - Jay showed up, figured it out and I'm back to work. On time, helpful and, bottom line, he did what he said he would do.

Excellent customer service. Same day service. Thorough in all aspects. I highly recommend for all your IT needs(pc or Mac)

As we were hacked, Jay came to our rescue on a very short notice made sure that none of our program's were compromised and helped us to restore all our settings. Outstanding service. Top security

Jay was very helpful. He was on time, courteous, patient and knowledgeable.

Great experience. Helped resolve a lot of hanging issues. Will definitely use again

Jay is the consummate professional when it comes to all things computer. No matter what your need is or on any type of equipment, be it desktop computer, ipads, or smartphones of any brand, Jay will know how to resolve any problems. He will clearly explain what you need to know and teach you to better and more easily use your devices. He is a rare find. I highly recommend him for any job.

Mr. Shapiro responded to our call with in hours, he was very good at listening what was the problem was, then he responded all of our questions and concerns, he came next morning, on a Saturday, and by the early afternoon we had all of the network malfunctions solved and cellular signal improved inside the apartment. Great Service, Very Professional and Fair Pricing.

Nr Shapiro was professional, knowledgeable, and not geeky in any way. He takes the time to explain what he is doing with pleasure. I recommend him highly and without reservation as he genuinely takes pride in his work.

I contacted him regarding some connectivity issues in my apartment. I had already gotten a few estimates doing it the conventional way however Jay was able to suggest a more cost effective way. I highly recommend him as he is not only knowledgeable but honest.

Excellent service. Patient and willing to work things through till the end. I highly recommend.

Jay went above and beyond. After being quoted over $1000 to repair my laptop, I found jay who assured me he could do it at a fraction of the cost. Jay is a professional and is as personable as they come. You won't find another repair shop that will do better work, at a fair cost, as Jay Shapiro Computers.

Jay is a knowledgable professional and very easy to work with. I would recommend him for any of your computer or IT-related issues.

Brought in my surface pro for some work due to freezing. Jay went above and beyond and communicated with me continuously throughout the process. Cost was reasonable and he even offered to follow up in a month to make sure the machine was working flawlessly! Highly recommended!

HE is so easy to work with and so trust worthy! I highly recommend him! *An honest and thoughtful and thorough gentleman.* FIVE STARS ALL THE WAY!!!!

Jay was very personable, patient, efficient, and, most importantly, knowledgeable. He quickly worked through a number of thorny problems, leaving me with a cleaner, more user-friendly machine. Would definitely use him in the futue.

I found Jay very cooperative and efficient. I highly recommend him and will use him in the future

Jay is a responsible and highly knowledgeable computer technician. He helped me with several issues I had on my computer which were resolved in a timely manner. He is also friendly and likable and knows what he is doing. I recommend his services if you are looking for a professional, reputable computer person.

Great work, very easy to work with and fixed quickly.

I have used Jay Shapiro twice already and he has always saved the day. He is punctual, professional, and is able to communicate effectively with a non-computer person such as myself. I highly recommend him

Jay is Great took care of my I mac in one day if you are looking for computer repair this is the Guy......Ps-Apple should hire him LOL

Jay Shapiro was fantastic! I googled him and he was available in 45 minutes. He got the job done, reasonably priced and I would use him again. Thank you Jay:-)

I own a small construction company and service NYC and the outer boroughs. Time is very limited. Recently we had computer issues and time was of the essence. I called Jay and within 1 hour he was on site resolving our issues. From this positive experience I have upgraded my computers, printers and internet service. Jay handled everything we needed to keep our workforce up and running. I highly recommend Jay and his team.

Jay is extremely knowledgeable and very patient. One of the calmest Tech guys I have worked with. You will enjoy Jay and his work experience is the best.

Jay did an excellent job fixing my computer from a virus that I got it infected with.

Wonderull customer service. Prompt, professional and knows his stuff. Highly recommend

Jay was the upmost professional who also knows his stuff. He came to my place and got the files off of my out of commission computer in less than 2 hours. Recommended.

Jay is a fantastic computer whiz and a wonderful teacher. He has the knowledge and the patience to to relate to his clients. I really recommend Jay for any and all computer work.

Excellent service, highly recommend, professional and reasonable

Jay goes above and beyond the call of duty. He is honest and will give you the best bang for your buck. I highly recommend him to anyone in a pinch

My computer life was a mess. Jay cleaned it up quickly, efficiently, effectively, and very good natured about it!

Excellent response time, addressed all my tech issues in a timely fashion, professional. HIGHLY RECOMMEND

Excellent response time, resolved all my issues without delay. Highly recommend to all those in need of excellent technical support

Quick, professional, on-time. Highly recommend for any and all your technology needs

OMGosh..... I'm so happy - didn't know where to turn... found JAY and all my computer AND printer problems have been fixed!!! THANKS Jay.

excellent service, professional. highly recommend for all your tech needs

Jay was prompt, respectful, very knowledgeable and pleasant. He fixed our machines and checked everything to our satisfaction. We recommend him highly.

Jay has done a great job twice for me. Always provides service on time & when he fixes the devices, they really are fixed. Good guy too.

He was quite responsive to my technical needs. I had a dead hard drive and he was able to recover the data. He even came back for a 2nd trip free of charge to make sure I was satisfied. I highly recommend Jay Shapiro Computers

Jay is easy-going, very professional and knowledgeable. We feel very fortunate to have had his help with our issues, which he solved deftly throughout the apartment!

My wifi switch on my Dell laptop would not turn on at all, and I looked for many ways to fix it. When I brought it to Jay, he was extremely persistent and worked tenaciously to solve the problem. My computer had an aggressive virus, and he cleared it within a few days. My wifi now works extremely well and I have not run into any issues since. He worked flexibly with my schedule, and he updated me periodically throughout the repair to let me know what was working and steps he was planning to take to fix it. He was also very transparent about pricing. I would go to Jay for future repairs and would recommend him to anyone with a computer issue!

Technician very helpful and informative. Pleasant to work with. Highly recommend

I have used Jay Shapiro Computers for years. I called him recently and he was here the next day to help me expeditiously as well as professionally. I highly recommend him to anyone who needs tech help

Save my butt. Professional and a real hero. Courteous and on time. Highly recommend

My computer needs to be cleaned and updated. Jay was excellent at getting rid of all the malware and other nasties had collected over time. Made sure all issues were fixed and the I understood what he was doing. Plus he likes animals. Will use again.

I work on an old Mac system with old towers that started giving me trouble. Jay doggedly restored my Mac. I also had two very old Macs that he also restored - each with their own separate problems - not an easy task. I believe his expertise is with PCs but has incredible knowledge of old Mac. I highly recommend Jay for all your computer needs.

Friendly and efficient. Highly recommended.

I had some home wireless problems and found Jay on Home Advisor. I wanted someone to come on site, not work with me remotely. Jay told me he gets the most satisfaction out of solving problems, and he solved a few for me. When we hit a snag with Spectrum, he didn't give up until we reached a resolution. He is professional, prompt and knowledgeable. I would work with him again any time and happy to recommend him.

My 2008 IMAC wouldn't start (stuck on white screen). I called Jay and he was able to remove my hard drive, back it up, and reinstall a new hard drive. Thanks Jay for getting me back up and running. Hopefully, old software will hold up.

Extremely helpful and knowledgeable with any computer issues. Highly Recommended!

Flexible and patient. I had 3 problems and he solved 2. The third was a hardware issue that was my fault. All around pleasant experience

My computer froze. Jay was wonderful! He came to my home and knew precisely what was needed to bring my computer back. He worked diligently and continues to do so to resolve my issues. Jay is courteous, sincere, and tenacious. He makes sure you understand just what is being done and what needs to be done. He is conscientious and shows up on time; and if, for some reason, he is delayed, he calls to let you know. I trust Jay with all that is on my computer and am glad I found him. I know I can count on him to see the job to a satisfactory resolution.

I hired Jay to help build my son’s computer. He was very professional, competent, reliable, responsive and efficient with his time. Jay was knowledgeable and helpful and followed up with us after the fact. I would use Jay again and I would definitely recommend him to anyone that needs help with their computer.

Excellent ! Jay found things that were slowing me down, and others that could possibly put my data at risk. The actual "problems" that were my initial concern were relatively minor and were soon fixed. I'm really glad he did a deep dive on my system. Highly recommended. AAT NYC 12/18/2017

It is a pleasure to recommend Mr Shapiro. I recently had significant difficulties with my computer and Mr Shapiro was quite persistent, patient and diligent in his efforts. The solution was effective and to my full satisfaction. His fee was very reasonable. I recommend him without hesitation.

Outstanding resolution of issue in restoring computer to its original work.

Jay Shapiro is a conscientious NYC professional. He is prompt, courteous, talented, hardworking and maintains his focus. I found he supported me fully, even as I called him to follow up on intricate and arcane aspects of the problem he addressed for me. I would utilize his services again should there be a problem. In short, his service is highly recommended.

I was recently hacked and locked out of my home personal computer. I found Jay Shapiro Computers online and called him immediately. I was concerned that I would lose all my documents, pictures, etc. He set my mind at ease and assured me that he could save everything. Although I was skeptical, having already been burned, I brought my computer over to him. He could have accessed my computer remotely but being locked out he could not gain access to the internet. After meeting Jay face-to-face, I felt a calm come over me. Within a couple of days he was able to rid my computer of any bugs, viruses, etc. and reloaded my very important documents, etc. He even uploaded a Malware program to further guard against the monsters. I personally recommend Jay Shapiro to solve all your computer needs. He answered all my many, many questions and concerns. I personally found him to be very affordable, patient, charismatic, knowledgeable and diligent. Without hesitation I suggest you call Jay Shapiro Computers to get the job done right!

Jay was professional and efficient with his repair of my laptop, keeping me posted with updates along the way - much appreciated.

I realized a little too late that someone was trying to scam me, so I called Jay to help me protect my computer before any real damage was done. He was at my apartment within the hour and worked for three hours servicing my computer and setting up new protections. It was such a relief to have the issue dealt with so quickly and in the comfort of my own home.

Jay Shapiro is terrific! He's knowledgeable, professional, and reliable. He even cleaned my computer remotely to work around my busy schedule. I run a small business and Jay is now my go-to for all my computer needs. I highly recommend his services!

Jay's consultation was efficient and effective; I also got to avoid dealing with an annoying person, which he is not! So thankful.

Mark helped my build my computer very fast and was super helpful

This man can fix any computer! great to work with!

good show & all works well

I would like to thank Jay Shapiro Computers for their professional help with my home printer! Jay came over same day and saved me for being able to print. I work from home. He is amazing and always reliable for any computer needs! If you need help with set ups to huge computer issues, Jay Shapiro computers can fix any computer issues! Thank you Jay Shapiro Computers!

Jay is wonderful. He got here when he said he would, fixed my computer efficiently and even set up a printer. He is great and makes me feel calmer about having anything go wrong in the future.

Jay gives the best considered advice and work I have seen in a long time. Time, cost, quality, and need are all included. He is extremely easy to work with in this often overwhelming time of throw away devices. I highly recommend this clever fellow to anyone who wants these silly devices to work so we can earn a living.

Jay's the best! Reliable, thorough, efficient - Jay provides quick service at truly reasonable prices. Jay and his associates truly know their craft; even issues that I was unaware of were fixed. I've used Jay's services not only for my home pc's but also at two different jobs over the years. Jay's no nonsense, no attitude - he takes the time to explain. Once Jay fixes your issues you will never use anyone else. Many thanks Jay!

Jay has been incredible in straightening out my various computer issues. He has not only been very patient and a problem solver, but very available until all issues had been resolved. I highly recommend him for any computer problems you might be experiencing. I wanted to add something onto my previous review of Jay Shapiro. I had a very challenging issue regarding corruption of one of my email accounts. I thought I had lost all of my emails, but due to Jay's perseverance and knowledge, he was able to retrieve every last one of them....always with his positive attitude. I can't speak highly enough of him!

I have know Jay Shapiro for about 5 years and can say that he has truly a lifesaver on many occasions. I am not the most tech-savy and Jay has guided me to the proper destinations in the computer world. I highly recommend for all aspects of information technology Dr Dominick Purpura, Emiritus professor of neuroscience in the Dominick P. Purpura department of science, Albert Einstein College of Medicine, Bronx, NY

Jay arrived promptly for his appointment to fix my computer. He was very knowledgeable and professional. His fees were reasonable and within the range of his estimate. I would recommend him with complete confidence.

Excellent service. Quick on the draw. Very Satisified

He is a truly professional executive with a nice touch of elegance and charm. I highly recommend him for your technological needs

Please do not hesitate to call and hire Jay for any computer needs. Responsive, fair, honest... called Jay on a Sunday -- he hooked me up with Brian -- had my computer back on Monday morning. Great, great service, smart guys. What else can I say? This is New York's BEST geek squad (I say that affectionately).

Jay Shapiro knows his stuff. Was on time and I was completely satisfied.

I own a small company with a few employees. Jay is always reliable. Every time I use his company I can rest assure the job will get done.

Great work with and very knowledgeable. I would recommend for all of your computer needs

I had a virus on my computer and called Jay Shapiro to see if he could fix it. He was able to remove the virus in reasonable time and now my computer is working great. He also cleaned up my computer and made it faster. I had a few questions after I got it back and he was quick to get back to me which I really appreciated. I highly recommend his services.

The guys kept working and kept at it until our issues were solved. we were happy with them not giving up until the right solution was found

I spoke with Jay and in 10 minutes, his assistant Brian called me and logged into my computer remotely. He set up malware and spyware icons and even downloading Chrome for me. They are the best and are very trustworthy and dependable.

. I had 4 laptops that needed updates to windows 10 and the technician was fast courteous and knowledgeable. he was willing to work around my schedule even coming on a weekend. I will use again

Jay has been repairing & maintaining my business computer for over 7 years, his company has been an invaluable asset to my business. For example I got a virus out of nowhere a few months ago and remotely 2 hours later it was all fixed so my business did not miss a beat. Jay is reliable, fair, and beyond skilled in both software and hardware repair. No matter the issue, no matter the type of computer, he is always more then prepared to handle the task with top notch results. If you run a small to medium size business, or for your personal computer needs, Jay is like having a best in class IT person at your disposal.

Both Jay Shapiro and his lead technician Brian Lipman have been very prompt in responding to emergencies which is really what you need these days and as they have always identified the problem. They are both friendly and courteous and i could not recommend them more

I was facing a corrupted hard drive on my PC with many problems. Jay Shapiro responded immediately to my online search for a technician. He sent Brian Lipman who tackled all issues with confidence, perseverance. and skill...Was reliable and available on the weekend. Brian responded to all my questions and doubts with patience and helpful explanations. Thank you. My computer is like new! Would highly recommend Jay and Brian. FE

Jay has done excellent work on my two computers over a three year period thus far. I am happy to recommend him.

Jay has "saved me" on numerous occasions over the years whenever I have been having computer problems or my computer has been loaded with viruses and unusable. Jay, is fast, efficient, reliable and trustworthy. He's calm and patient and I recommend him without reservation. He's the best! Thank you, Jay.

Efficient, easy to understand. Consistently available. Highly recommend

thorough knowledge of PC & Mac systems (both software & Hardware). Instant problem solving from network issues to installation of remote printers, Apple TV, cloud network etc. Installed great antivirus & anti spyware programs as well as superb backup systems, updated all programs and was tenacious in tackling and solving every outstanding issue. Great knowledge of vendors and in cloosing the "stuff" that fits your individual needs. Friendly, patient, didactic and accommodating. Net, highly recommended especially for people who have no skill or time to tackle problems by themselves

He was a lifesaver. I had multiple issues and he was able to address them all with professionalism. I highly recommend him and his services

I want say that my experiene with Jay Shapiro computers was nothing shy of exceptional. We had a limited window of time to work with and his company made it happen!

I was having PC issues and was badly in need of an upgrade from Vista to Win 8. I needed to look for help.I accidentally (and luckily) found an ad for Jay Shapiro Computers. Since then, I have used his team twice so far. Both times I was more than pleased with his professionalism, pricing and excellent customer service. If you do need someone to assist or repair your PC, you will not go wrong using Jay Shapiro.

Alex P 08/05/2015 I got in contact with Jay Shapiro , I was having a big virus issue on my MAC computer, I always believed that MAC (apple) computers did't get many virus or none at all. I could not even turn the computer on with out it going crazy on me . Spoke to Jay about it and since I'm from Jersey ,we decided for him to take over the computer from his place of work. He worked tirelessly on it ,until he found the problem and corrected it. For anyone or any company needing any computer TECH to fix their PC issues , this is the guy to reach ,responds very fast ,professional ,and most importantly knows what he is doing. If you have a problem don't hesitate to call him, I recommend his work and I don't really write reviews but I'm a satisfied customer.

My husband and I have been very satisfied with the services provided by Jay Shapiro and his technicians. Jay is always very responsive to our issues and we can count on him to solve the problems in a timely, competent, caring way. We are not computer experts so his help has been invaluable.

Can't praise these guys enough. Top notch customer service. Computer broke, needed it fixed fast. Guy came and met me near my job, process took longer than expected so he took it home with him and brought it to my job the next day. Despite it taking longer, he still gave me the price he originally quoted. Cant recommend higher

Jay helped me fix my computer and cleaned up years of viruses. I would recommend his services.

I was impressed with Jay's knowledge for trouble shooting. My drivers had crashed and Jay solved the problem. He also returned calls on time. My problem required time and patience. At one point, I thought Jay was gonna give up. Because my lap top needed Windows Vista, someone else probably would have told me to just invest in another computer. Also, it's been 3 weeks and I haven't called Jay back to complain about anything. I am satisfied with his work performance and would recommend him to friends and family. Thank You Again, Ayan Layo

Jay Shapiro's service for my ailing computer was fast, efficient and dependable. I will call him when I next get into trouble.

My laptop was running very slow. Looked up computer support on HomeAdvisor.com and Jay's business came up. He picked up my computer, took for a few days and worked on it. He cleaned up the computer so that it works a little faster. However, my laptop does not have a strong enough processor. He did the best he could do for the machine. We spoke about the issue and he took additional time to remote into my computer to analyze if any other issues existed. Recommendations were made, which I was helpful. Good service in my opinion.

Jay Shapiro and the associates he has working with him have always provided me with prompt and capable service for my laptop and iPad, especially when there is some kind of emergency, like a machine going black or a message hinting there is a danger lurking. Jay has also been willing to review a problem remotely, which can provide a quick turnaround. When I was first setting up equipment and the router for wifi was not consistently working, Jay knew immediately which router would be most reliable, and there have been no problems since then. He has always been helpful with both the computer and any applications that I wished to run. Also good expertise on Apple devices.

The exceptionally superb Jay Shapiro Computers are the ONLY people allowed to touch my computers and related equipment. My Dell computer was recently hacked into. Jay was more than up to the task of fixing my computer. As usual, Jay was very methodical, and stayed in touch with me frequently using my iPad. All the problems have been fixed, but Jay becomes like a partner. He helps me buy and setup all my equipment. Has worked on my tower computer, my iPad, my Wi-Fy equipment, set up Apple TV for me and a booster WiFi. Jay always responds quickly to fix my problems. He stays with his work tenaciously until I am completely satisfied. Jay is a master of what he does. He's up to date on the latest technologies, Windows and Apple, and I'm sure others. He's really great at explaining the best ways to use my equipment. He not only shows me features I didn't know I had, but also explains the best way to use them. Jay is very accommodating regarding my schedule. Plus, I'm getting excellent value because Jay is so knowledgeable that he's able to work at an unusually fast pace. As if he were part of the computer or other device. He's so polite and kind, I consider him a friend. If you need help with a computer or related equipment, save yourself a headache and call Jay Shapiro Computers. He's the real thing, a real professional.